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PNB MetLife expresses its sincere condolences to the aggrieved families of the victims of the recent natural calamities that hit the states of Jammu and Kashmir, AP & Odisha. For claims assistance (Jammu and Kashmir), please click here. and for claims assistance (AP and Odisha), please click here..
 
 
  KNOWLEDGE CENTER

FAQ- Policy Servicing

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x. What are the documents and details required for Change of Address request?

As the name suggests, this activity deals with any changes that need to be made to the client’s address as registered in our records.

Following documents are required for processing the address change request:

 Generic Request Form duly signed by the customer
 Any one Address Change supporting document, self-attested by the policyholder.
 These documents should be sent to any of the PNB MetLife branches


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xi. What is surrender of policy?

The voluntary cancellation of a policy by the policy owner is called as surrender of the policy.

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xii. What are the mandatory requirements for the Surrender of a policy?

A Surrender Request Form duly filled and signed by the Policy owner along with the original policy document should be sent to any of the PNB MetLife branches.

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xiii. Can I take a loan on my Insurance Policy?

A traditional policy becomes eligible for policy loan after completion of three premium-paying years and when it has cash value. Granting of policy loan is subject to the policy contract provisions depending on the nature of the product as mentioned in the T&C.

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xiv. How can I take a loan against my policy?

Incase your policy is eligible for the loan; please submit a loan request form along with the assignment request form to the nearest PNB MetLife Branch.

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xv. What is a maturity claim?

The payment to the policyholder at the end of the stipulated term of the policy is called maturity claim.

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xvi. When does a policy lapse?

A policy lapses when the policy holder fails to pay the premiums even within the grace period. In this case, all benefits under the policy are lost.

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xvii. How can I reinstate my policy?

In case you wish to confirm the requirements to reinstate your policy, please call us our Toll Free no. 1-800-425-6969 or email us at indiaservice@metlife.com. You may also visit any of the PNB MetLife Branch locations for the same.

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Customer helpline no. :
1800-425-6969 (Toll Free)
(Within India only)
OR 91-80-26502244
(8am – 8pm).

IVR available 24*7
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Fax : 080-41506969
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PNB MetLife India Insurance Company Limited formerly known as MetLife India Insurance Co.Ltd.

Registered office address:Brigade Seshamahal 5, Vani Vilas Road, Basavanagudi, Bangalore - 560004,
Karnataka. CI No.: U66010KA2001PLC028883, Phone: 080- 66006969/26438638, Fax: 080-22421970.
Website: www.pnbmetlife.com, Email: indiaservice@pnbmetlife.co.in., IRDA Regn No.: 117
Insurance is the subject matter of the solicitation

The marks “PNB”, “” and “MetLife” are the registered trademarks of Punjab National Bank and Metropolitan Life Insurance Company, respectively. PNB MetLife India Insurance Company Limited is a licensed user of these marks